PRIVACY POLICY

BIG TOURS, S.L. collects personal data through the contact forms available on the website from individuals who submit any enquiry, request and/or comment, as well as through the cookies described in our Cookie Policy on the website.

Likewise, BIG TOURS, S.L. (DOCTOR MUSIC) collects personal data provided by purchasers themselves through the ticket purchasing channels for our concerts or other events.

In accordance with the applicable data protection regulations, specifically Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, and the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LO 3/2018), the personal data provided to BIG TOURS, S.L. through this website will be incorporated into its information systems, which comply with the required security measures in order to guarantee the confidentiality, integrity, security and recovery of the information.

The purposes for which this data is collected are to enable us to respond to your enquiries and/or comments regarding our services, events, concerts and promotional activities.

Whenever you have provided us with your express consent, we may send you additional information and other matters of interest relating to our services through our periodic newsletter.

The legal basis for this processing is the User's consent, which is provided by accepting the relevant terms.

Your data will be retained for a maximum period of five years from the date on which you unsubscribe from our systems. Your consent may be revoked at any time by using the link included in each communication to notify us of your UNSUBSCRIPTION, or by sending an email to info@doctormusic.com. From that moment onwards, you will no longer receive any communications from us.

In order to protect USERS' privacy, the submission through our forms of any data relating to their political or ideological beliefs, religion, religious beliefs, racial or ethnic origin, health or sex life is prohibited.

Likewise, we inform you that, under no circumstances, will automated individual decision-making or profiling be carried out.

In the case of personal data provided when purchasing tickets, the purposes for which such data are collected include the management and organization of the concert or event itself (including organizational notices, verification of compliance with the general terms and conditions, access control, security, potential refunds, etc.) and the prevention of unauthorized ticket resale.

Furthermore, in order to prevent and report unauthorized resale, we may process and retain certain personal data where necessary to prevent, detect, investigate and establish potential breaches or violations of our contractual terms and conditions, in particular where there are indications of unauthorized ticket resale or other expressly prohibited activities.

This processing may include retaining the data necessary to report and establish the relevant facts and, where necessary, identify the individuals or accounts associated with a potential breach.

The legal basis for this processing is our legitimate interest, in accordance with Article 6(1)(f) of the General Data Protection Regulation (GDPR), consisting of preventing and detecting fraudulent resale and misuse of our tickets, protecting our economic and commercial interests, and exercising or defending our rights and legal claims.

Where necessary to protect our rights or interests, we may retain relevant evidence and personal data for as long as necessary to exercise or defend potential claims or legal actions, in accordance with applicable limitation periods and the principles of necessity and data minimisation.

Where appropriate and where there is a lawful basis to do so, we may disclose the relevant data and evidence to administrative, law enforcement, judicial or other competent authorities in order to report facts that may constitute an administrative offence or criminal offence, or to cooperate with the relevant proceedings.

Processing will be limited to data that are relevant and necessary for the purposes described above and will be subject to the safeguards and rights provided for under applicable data protection legislation.

Your data will not be disclosed or transferred to third parties, except to the company through which we send email communications and to other service providers that provide assistance and maintenance for our information systems, with whom we have entered into the relevant data processing agreements.

BIG TOURS, S.L. declares that it has implemented the necessary technical and organizational security measures to guarantee the security of the data and prevent its alteration, loss, processing or unauthorized access, taking into account the state of technology, the nature of the stored data and the risks to which such data may be exposed, whether arising from human action or from physical or natural causes.

You have the right to obtain confirmation as to whether we are processing your personal data and, therefore, you have the right to access your personal data (Right of Access), the right to rectify inaccurate data (Right to Rectification), or to request its erasure (Right to Erasure) when the data is no longer necessary. You also have the right to object to the processing of your data (Right to Object), to exercise your right to restriction of processing, and, where applicable, the right to data portability. All of the above may be exercised by submitting a written request to our contact address at Ronda Sant Pere 38, 5è 1a, 08010 Barcelona (Spain), or by email at info@doctormusic.com, in accordance with the procedure established under Articles 15 to 23 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

We also inform you of your right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos), www.aepd.es, if you consider that the processing of your data does not comply with the applicable regulations.